A. BOOKINGS AND PAYMENT
Our rates are based on maximum occupancy and include free parking (for ONE car), free WiFi and one Welcome Hamper per cottage.
There is a two-night minimum stay for all bookings.
We take full payment, due upon receipt of invoice, to confirm your booking.
We will automatically cancel any reservation for which we do not receive notification of payment within five days.
Whilst we shall endeavour to ensure guests are accommodated in the cottage originally requested, we do reserve the right to relocate any confirmed booking. The rate of the cottage used will be applied and, if lower than the originating cottage, we shall refund the difference.
We are a small, family-run business and late cancellations and no-shows really affect our business! Therefore, our refunds and cancellation policy is as follows:
Cancellations will only be accepted in writing via email.
In the event of a cancellation more than 21 days before your arrival date, the whole amount of the booking will be returned to you, less a £100 admin fee.
In the event of a cancellation less than 21 days before your arrival date, you will be liable for the whole amount of the booking. We shall use reasonable endeavours to try and re-book the cottage and, if successful, will refund the whole amount of the booking to you, less a £100 admin fee.
Non-arrivals, no-shows and curtailment will be charged in full as booked.
C. YOUR STAY AND CONDUCT
You hereby acknowledge and accept that you must conduct yourself appropriately at all times whilst on our premises, and comply with all stated policies and procedures, including with regard to safety, conduct, and behaviour.
You must not act so as to cause offence to other guests, visitors, neighbours or employees, nor disrupt the comfort and enjoyment of other guests, visitors, neighbours or employees.
We reserve the right to refuse or cancel accommodation or services, and remove you and/or members of your party, from the cottages for any breach or alleged infringement by you or any member of your party of this provision. In such circumstances, you shall not be entitled to any refund of your booking, or to any compensation for loss of accommodation, amenities or other services or any other loss or expense incurred.
We reserve the right to cancel your booking, with or without notice. Should we do so, then we shall use reasonable endeavours to relocate you to alternative accommodation similar to that which is the subject of your booking, or, in lieu thereof, we shall refund the whole amount of your booking and in either case you accept that we shall have no further liability to you as a consequence of any such cancellation.
D. EXCLUSIONS AND LIMITS OF LIABILITY
We accept no liability in contract, whether caused by its negligence or that of its employees, agents or contractors, or otherwise for any damage or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses or for any loss of any profit, economic loss, loss of goodwill or reputation, even if expressly advised of the possibility of such loss or damages, and in any event arising out of or in connection with your use or occupancy of your room or the cottage or its facilities, or the access of, use of, performance of, browsing in this site, or linking to other sites from this site, or in connection with any error, omission, defect, computer virus or system failure.
Our liability under these Terms shall not exceed the total amount paid by you in respect of the booking applicable to any claim by you.
Nothing in these Terms shall act so as to exclude or limit our liability for death or personal injury caused by our negligence, or for liability for our fraud or fraudulent misrepresentation.
We will not be responsible for the loss or damage of any property left in your room or in the hotel, save to the extent required under any applicable law.
We will not accept any liability and will not pay, nor be liable to pay, any expenses, compensation or damages, where we are prevented from undertaking our obligations to you, or these are affected in any way, directly or indirectly, by or as a result of any fact, matter or circumstances beyond our reasonable control - including, without limitation, third party acts or omissions, break-in, criminal damage, the destruction or damage of your accommodation, adverse weather conditions (including floods, storms, earthquake or other weather damage), riots or civil strife, industrial action, natural or nuclear disasters or other acts of God, war or threat of war, actual or threatened acts of terrorism, fire, explosion, power or utility failures or suspensions, or faults or failures, defects or bugs in computer or software systems, plant or machinery, vehicles, or the internal or external safety or structure of buildings.
E. WEBSITE USE AND OUR INTELLECTUAL PROPERTY
You acknowledge and accept that we do not accept responsibility for errors or omissions on our website, and hereby reserve the right (exercisable without notice) to amend, cancel or vary from time to time any of the information, including prices, featured on our website. We do not guarantee that our website is secure or free from bugs or viruses. You are responsible for configuring your information technology systems and software in order to access our site. You should use your own virus protection software.
Where our website contains links to third party sites and/or information from or relating to third parties, such links and information are provided for your information only, and we make no representation or warranty as to their accuracy, suitability or completeness, nor in respect of any products or services promoted and/or sold thereby.
You agree not to create a hypertext link from any website to our website without our express written permission.
(a) You acknowledge and accept that we own or have the right to use the intellectual property rights in and on our website, and the content and information therein. We hereby reserve our rights in respect thereof.
(b) You must not copy, display, modify, download, reproduce or transfer to a third party any of the content or information in or on our website without our express written consent. You are permitted to print and/or download an extract of any page(s) from our website for your personal non-commercial use, which use shall not include the right to publish any of the same, or to use any images separately from any accompanying text. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular cottage, product or location.
F. WEBSITE INFORMATION
All information provided by you in connection with your use of our site shall be true and accurate and may be relied upon by us as such.
We reserve the right to update or amend all or any part of our website, or any content or information thereon, from time to time, and without notice. No representation or warranty is made by us, and you cannot rely upon, the accuracy, suitability or completeness of our website, or any content or information thereon.
G. OUR COMPLAINTS POLICY
We are a husband and wife team (yes - it’s just the two of us!) who are passionate about Mint Leaf Cottages and committed to providing a high-quality service to all our guests.
Your booking contract is with us (the property owners) and you (the guest). You have a duty to report any issues to us as soon as you are aware of them - when something goes wrong we need you to tell us about it straightaway. This will allow us to improve our standards and allow you to enjoy your precious holiday in warm, cosy and comfortable surroundings!
We might not be aware of any issues if previous guests haven’t reported them to us. In this scenario, we will not have had the chance to fix things between bookings – there’s only so much our housekeeper can spot during changeovers!
More often than not, there will be an obvious “solution” to your problem and we will act swiftly to put things right for you (e.g. we will send our housekeeper round to clean again / replace bed linen / send maintenance round to fix broken items / personally meet you to sort things out in person - if we’re in the area etc.). With luck, it will be a discrete and quick-fix allowing you to carry on enjoying your precious holiday!
You must contact us and give us the opportunity to remedy the situation for you. If you don’t say anything until you get home - or leave - you are denying us the opportunity to put things right for you. We are very approachable with a great team of local stakeholders on board who know the cottages inside out. Invariably, working together as a team, we can quickly put things right!
In the rare and unfortunate event that you have a complaint, please contact us straightaway on 07830 178 210 or firstname.lastname@example.org the details of your complaint.
We will handle your complaint immediately, sensitively and use reasonable endeavours to put things right.
We reserve the right and you hereby authorise us to invoice you for any loss or damage incurred to your room or to the cottage during your stay.
English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with these Terms, including any disputes relating to any non-contractual obligations.
These Terms supersede all prior agreements, understandings, proposals, tenders and arrangements of whatever nature in respect of the subject matter hereof, whether written or oral, and in whatever media, and sets out the entire agreement and understanding between us relating to its subject matter.
These Terms apply in place of and prevail over any terms or conditions contained or referred to in correspondence or elsewhere or implied by law (to the extent the same can hereby be excluded), trade custom or course of dealing and any purported contrary or inconsistent provision is hereby excluded.
We shall be entitled without your consent to assign, subcontract or novate our rights or obligations under these Terms.
You hereby acknowledge and accept that you are acting on your own behalf and not for the benefit of another person.
A person who is not a party to this agreement shall not have any rights under or in connection with it, whether pursuant to the Contract (Rights of Third Parties) Act, at common law, or otherwise.
By visiting and/or using our website, you confirm that you accept these Terms and that you agree to comply with them, and you warrant to us that you possess the legal authority to agree to these Terms and use our site. Therefore, if you do not agree to these Terms, or do not have the appropriate legal authority so to do, you must not use our site.